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FAQ's

Welcome to SilverSurfersDating.com, we hope that you enjoy using the site and that you check back regularly for updates. Below is a guide to help you use the system more effectively.


Payment Questions

Q. What is my membership payment for?

A. Your membership payment is for access to and posting your profile on the website  www.SilverSurfersDating.com. It also gives you use of all available features for the duration of your paid membership. Also read our Terms and Conditions

Q. What is the cost?

A. 1 month is £12.00    3 months is £24    6 months is £35   12 months is £65.00

For paid members all site features are available.

Basic registration is FREE and you need to register in order to place a profile.

When you first register enter your e-mail address carefully as your welcome email and password confirmation is automatically sent to this address. If you make a mistake you will not receive this information.

All membership fees are in British Pounds. SilverSurfersDating Ltd DOES NOT retain your credit card details. We re-bill you automatically and send two email reminders. The first is 21 days before renewal and the second is 7 days before.

Q. How secure are my payment and card details?

A. For your security and peace of mind we use PayPal which is owned by eBay. It’s a convenient, easy-to-use, way for our members to pay for their memberships.

Q. What name appears on my credit card statement?

A. The names appearing on your statement are PayPal and SilverSurfersDating Ltd

Q. I don’t have a credit or debit card can I still join?

A.  Presently we only accept credit and debit card online payments.

 

Membership Features

Q. What features are available for paid members?

A. They are:

Live Audio, Video and Chat
Instant Messenger
Secure Anonymous Internal Email with Thumbnail Preview
Email Blocking/Unblocking

Member Information Panel
Audio Profile Upload
Video Profile Upload
Multiple Photo Upload

Ability to Create unlimited Galleries
Turn Profile On/Off (Stealth/Invisible mode)
My Matches
My Ideal Match

Search Listing by Gallery or Listing
Quick Search with Thumb View
Encounters (Who has seen me?)
Who Is Interested In Me?

Who Has Hotlisted Me?
Ability to Save Last Search Criteria
Who's Online?
Flirts
Tip a Friend

There is also a free 7 day membership. Features available for free members are searching member profiles, placing a free profile of your own, uploading a profile photo and receiving messages from our other members.

Other free members and paid members will be able to view your profile. If you should receive an email or instant message from a paid member you may reply back to that member for free. However, you may not initiate emails or online communications to other free members. That feature is reserved for paid members. Various member incentives offered from time to time are unavailable to free members unless otherwise stated by SilverSurfersDating.

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Username & Password

Q. What if I forget my password?

A. Go to the member Login page and under “Lost your Username or Password?” click on the link below. Enter your email address and your username and password will be sent within a few minutes to the email address used when you joined SilverSurfersDating. 

You can also click the link on the home page next to "Lost them"

If you have changed email addresses and cannot receive the auto-email username/password reply you may call us at xxxxxx for help.

Q. Can I change my password?

A. Login and on your home page select “My Information” On the next page select “Amend Registration” and on this page change your password. Don’t forget, you must change it in the “Confirm” box also.

 

About My Profile

Q. How do I create a profile?

A. Click on “Join For Free” on the home page, complete the questionnaire and follow the instructions.

Q. How do I become a paid member?

A. Select “Upgrade” on the first page after you have logged in.

Q. How do I upload my photo or video?

A. On your home page select “Add Pictures/Video” and then select the browse button. This will open another window showing “Your Documents” in your pc. You then search for your photo and upload it in to your profile by following the instructions.

Each new photo or video takes 48 hours to be individually approved by SilverSurfersDating. Only jpg or gif will be accepted.

Q. What if I don’t have a digital camera?

A. Go to a good office supply company and they should be able to scan your photo for you. If you are a paid member you can send a hard copy of your photo to us and we will upload for free. In this case send your photo to:

SilverSurfersDating Ltd

Leabank, Wycombe Road, Stokenchurch, High Wycombe, HP14 3RJ UK

Q. How can I make a video recording?

A. You can either use a mobile phone with a video function and then upload to your pc and on to the site or you can use your webcam with suitable software and then upload to the site.

Q. What is the best type of photo?

A. One that shows you to your best! You can post more than one photo, so use a good head and shoulders photo plus a full length. Do not use a group photo. By uploading your photo you are giving permission to SilverSurfersDating to publish your image on our website and therefore the internet. All photos are manually approved before uploading.

Q. I received a message saying my photo is too big so how do I downsize it?

A. If you email it to us as an attachment we will downsize and upload it for you. Don’t forget to tell us your username and country you live in. This free service is for paid members only.

All photos waiting to be approved or have been rejected will not be visible to members.

Q. Will I be advised if my photo/video has been approved?

A. You will be advised if your photo/video does not fit our criteria.

Q. What are the profile rules?

A. The minimum age to use SilverSurfersDating is 40.
You agree not to post profiles seeking people who are younger than 40
You agree not to post a profile on behalf of someone else.
You may only post your own profile.
You agree not to post your (or anyone else's) full name, street address, phone number  or email address.
You agree not to post URL's, websites or other SilverSurfersDating member usernames  and passwords.
You agree not to alter the layout of your profile by using HTML tags.
You agree not to post nude images or use overtly sexual language.
You agree not to post pornography, offensive or any illegal material.
You agree not to harass or threaten members or use abusive or vulgar language.
You agree not to post detailed descriptions of physical characteristics (e.g. measurements, sizes, etc.) or the types of sexual activities that interest you.
You agree not to post a profile that includes mention of any type of illegal activity.
You agree not to sign up more than once.
You agree not to post more than one SilverSurfersDating profile.
You agree not to use this website for any kind of commercial purpose.
You agree not to use this website for spam or information gathering.
You agree not to post copyrighted content without permission from the owner.
You agree not to post a photo if:

It is not you
The photo is unclear
It contains an image of a child or children.
It shows more than two identifiable people.
It is something other than a non-animated GIF or JPG file.
It includes contact information of any description.

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Q. How do I write my profile?

A. When you click on the “Join For Free” link the next page is where this information is entered.

Q. Can you give me some ideas in creating a good profile?

A. Of course…Always include at least one photo. Think about when you look at profiles and there’s no photo, don’t you feel inclined to quickly move on? Profiles without photo’s make people wary.

Create a catchy headline for your profile, perhaps something to make people smile. Let your personality shine through.

Think of your personal ad as an advertisement for yourself. The goal is to draw people in with your headline and keep the reader's attention by writing an interesting description of yourself.

The headline needs to be catchy enough to get someone's attention in just a few words. You can easily do this by using keywords that best sum up your personality. If you have a sense of humour it should show in your headline.

There's no need to include details about yourself such as your age since that information is listed separately. It's also important not to say anything that makes you sound desperate like these examples:

Lonely Guy/Girl
Sick of being single
Desperate for love
Tired of Looking

Now let's talk about the Description for your ad. This is your chance to say in your own words what you're about. It's not enough to answer a bunch of generic questions. So GO FOR IT. Let your personality show and don't hold back. Keep in mind there are hundreds of profiles just like yours that say the same things. So say something to stand out from the crowd and make the reader curious to find out more about you. Talk about things that are interesting to you and stay away from clichés.


And please, please avoid making up things about yourself. You're only wasting your time and someone else's by being dishonest. We suggest writing enough to convey what you're about but not revealing everything about yourself initially. A good rule of thumb is to keep your description within 200-300 words.

Write as much as you want in the “Message” box. This is where you describe yourself, your likes and dislikes, hobbies, your work or business, where you’ve travelled, where you’d like to travel. The more you write about you and your life the more people learn about you.

Perhaps start with a word document and type single words and then expand on them. Make it lively and easy to read.

Good luck!!

Q. How do I modify my profile?

A. After you have logged in select the “Change Profile” link on your home page.

Q. How do I change my email address?

A. Go to "My Information" and select "Amend Registration"

Q. How do I delete my profile?

A. Select “My Information” on your home page and then, on the next page, select “Delete Me.”

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Using The Features

Q. Where will I find my favourites?

A. After logging in you’ll find the link “My Favourites.” Click on it and you’ll find them listed.

Q. What is search?

A. Searching allows you to select the attributes you would like in your partner. There is the basic search and the advanced search. This page is accessed by the “Search” button at the top of the page or the “My Search” link on your home page.

There are several criteria upon which you can search. These include the advertisers age, country of residence, body type, sex and whether the profile includes a photo. If you are a male seeking a female then search for 'Women seeking Men'.

If you wish to see only profiles with photos tick the 'Photo Ads Only' box. You can quickly move through the regions box by pressing the '-' (dash) on your keyboard.

If you wish to find an individual member, you may type their username directly into the 'Username' text box and click search.

Q. How do I send an email?

A. Select “My Mailbox” on your home page and on the next page select “Compose Message.”

Q. How do I check my emails?

A. Select “My Mailbox” on your home page and the next page will show any emails sent to you.

Q. How can I block another member?

A. Select My Mailbox on your home page and on the new page you’ll see the heading Block Sender. The member will receive a message advising a block is in place.

Q. Can I unblock a member?

A. Yes. Select My Mailbox and on that page select My Block List. On that page you delete the block.

Q. What do I do if I receive a message I find offensive? Should I inform you?

A. Absolutely! We suggest you block the member from contacting you again (see the previous question) and if you are concerned about the message send us an email with the relevant text.  We do not want offensive behaviour from members of SilverSurfersDating and depending on the situation one option we will consider is removing their profile and banning them from rejoining. In an extreme case we would report them to the police in their country.

Q. What is match-mail?

A. Match-mail is our automatic process which e-mails you with new members who match the search selections that you have made. You need only do this once unless you wish to change the search criteria.

Q. As a free member what features can I use?

A. Features available for free members are: searching member profiles, placing a free profile of your own, uploading a profile photo and receiving messages from our paid members.

Other free members and paid members will be able to view your profile, and if you should receive an email or instant message from a paid member you may reply to that member for free. However, you cannot initiate emails or online communications to other members.

Our paid members can pay as little as GBP1.25 per week.

Q. How do I use instant messaging?

A. Login to the site and on the Welcome Page click on the link My Chatroom. A new window will open headed Userplane Webchat. This is the chatroom. In the top right of this window there is a Help section.

The chatroom is private for two people only and, therefore, not moderated.

Q. How do I use live video?

A. Login as above. You will see the video section at the bottom of the new window. Select V and then select allow in the small panel which appears. Close the panel and you now have video. Select A for audio and repeat. You don’t need to refer back to this answer as the panel will guide you.

Q. What are flirts?

A. A flirt is a message telling you another member would like to know you better. You receive an external mail from SilverSurfersDating advising that you have an email in your “My Mailbox” containing a message and a flirt.

Log in and make a connection!

Q. Are my details used by anyone else?

A. We do not pass your real name or email address to anyone. We do not sell email addresses, and you will receive our occasional newsletter only if you leave the box ticked when signing up. So your privacy is safeguarded and you will not be sent any junk email.

Q. So how do I sign up?

A. Click here to join for free.

Q. I found a bug in the site, what do I do?

A. While SilverSurfersDating makes every effort to ensure the site is always fully functioning, sometimes there can be a glitch. Please tell us by emailing a description of the problem to us.

Q. If I have a question not answered here how do I contact member support?

A. Send an email to admin.

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