Contact Us

Inappropriate or Suspect behaviour

If the behaviour of another member is giving you cause for concern, please complete the form below choosing the option "Report a member for inappropriate or suspect behaviour" with as much detail as possible. All complaints are treated in confidence. At our sole discretion, we may warn, suspend or delete any member's profile where allegations of inappropriate or suspect behaviour have been reported.

If you wish to contact us about any other aspect of the service then please use the general contact us form.

Serious incident

If you need to report a more serious incident, such as an attack, a missing person, or if you feel that your safety is at immediate risk, then we would always advise you to contact the police immediately. Then let our Customer Support Team know using the form below choosing the option "Report a serious incident". A senior member of our support team will respond as quickly as possible.

Still have a question? Contact Us

Feedback from members we've helped in the past.

Thanks. You always give helpful, lovely answers.
Sandra, 18 November 2023
Thank you for your email and great kindness.
Paul, 05 July 2023
This is extremely helpful, thank you. I truly appreciate your help in this matter, and very impressed with the professional way it has been dealt with.
Marion, 13 January 2024